ISO 9001:2015 Freight Forwarder UK

ISO 9001:2015 Quality Certification

International Freight Forwarding at the highest standards

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ISO 9001:2015 quality certification provides Spatial Global with a set of processes that ensure a common sense approach to the way we manage our operations.

We are proud to have transitioned from ISO 9001:2008 to the latest ISO 9001:2015 standard. The ISO certification procedure confirms that our quality assurance maintains the highest standards and is a promise to our customers that we will work unceasingly to become better.

ISO 9000 is a generic name given to a family of standards developed to provide a framework around which a quality management system can be implemented. The ISO 9001:2015 standard has an entire clause devoted to Leadership and this is one of the most significant changes. It requires greater involvement by top managers and the businesses leaders in controlling the quality management system. As a result the Spatial Global management team now has a collective responsibility for the effectiveness of the quality management system.

This means that the company has implemented a quality management system in which all Freight Forwarding and Mail Fulfilment processes and procedures have been carefully designed and quality-tested according to international standards.

Our quality management system has the following main objectives:

  • Policies and objectives set by senior management
  • Improved understanding of customers' requirements, with a view to achieving greater customer satisfaction
  • Better internal and external communications
  • Increased understanding of processes among all personnel
  • An understanding of how statutory and regulatory requirements impact our organisation and our customers
  • Clear responsibilities and authorities agreed for all staff
  • Improved use of time and resources
  • Reduction in wastage
  • Greater consistency and traceability in products and services