UK manufacturer chooses Spatial Global for Freight Forwarding
1st May 2023
Tired of excuses, poor communication and constantly experiencing late deliveries - the business needed a reliable partner.
How long do you put up with excuses for poor performance'
The past few years have seen an unprecedented number of challenges to any company importing raw materials and exporting finished goods. Brexit, a pandemic, volatile freight prices, shortages, log-jammed ports, and more! But there has to be a point when you realise your freight forwarder is also a factor. The Midlands based designer, manufacturer and installer of specialist products for civil engineering, realised they needed a more reliable freight forwarding partner. A sure-fire, tell-tail sign the supplier was a part of the problem, was the simple fact they had an incredibly high turnover of people. This meant the knowledge of their routes and products etc, was not held within the freight forwarders team. This exodus of experience was resulting in poor decisions, declining service levels, delivery failures and lots of excuses.
Spatial Global provided solutions to the problems faced.
The extensive experience of the team at Spatial Global meant they were quickly able to get things back on track. Starting with recovery of cargo of raw materials, stuck in a UK port because of a customs clearance issue - to exporting goods to a European wide client base, to schedule and be problem free. The inbound and outbound supply chains are now issue free, with good communications and straight answers to freight, customs and logistical questions posed. The manufacturing client can now focus on growing their business internationally, confident they can supply goods to anywhere in the world.