Constantly seeking better ways for our customers to engage with theirs.

 

Simplifying post-purchase activities and empowering our clients

Spatial Global is dedicated to simplifying post-purchase activities and empowering businesses to take a proactive approach to exception resolution (when a package or shipment encounters an unforeseen event) rather than simply reacting to consumer concerns. Which is why we’re working to develop an intuitive solution that offers an engaging, customisable platform for order tracking, Service Level Agreement (SLA) monitoring, and a significant reduction in Where Is My Order (WISMO) enquiries.

 

WMS development roadmap

As part of our ongoing Warehouse Management System (WMS) development roadmap, we added a new feature that seamlessly updates stock figures from our WMS directly into our customers' webshops running on the Liftoff Commerce platform.

 

Coming Soon….

Branded Tracking and Notifications

Helping you keep your customers proactively informed about their orders, hopefully encourage repeat business, and enhance your brand recognition with a fully customisable, automated experience.

 

Comprehensive Reporting

The new portals capability to filter multiple parameters simultaneously means we will be able to help you to get meaningful insights into your shipments, by only reporting on the data you choose.

 

Enhanced Order Visibility

You will be able to set aggregates and unify tracking milestones across various carriers, allowing you to effortlessly monitor the progress of orders in a matter of seconds.

 

Configurable Service Level Agreements (SLAs)

Finally, it will enable you to establish SLAs right from the outset, and take advantage of automated reports and alerts, ensuring that you never miss an opportunity to recover costs and minimise WISMO inquiries.

If you are looking for a forward-thinking ecommerce specialist warehousing and logistics provider to streamline all aspects of your e-commerce fulfilment, then get in touch with us.

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