New Mail Customer Service Team Leader
11th November 2024
Congratulations Nikki Truica, who is now the key point of contact between customers and the mail team.
A wealth of experience in this key position
Nikki has been with Spatial Global for over a decade and almost 7 years of this period has been liaising with and supporting mail clients. Nikki's role has continually evolved and developed within the mail team, and this new appointment is in recognition of her value to both the company and clients. As the technology impacting mail clients, be it reporting or API's automating data transfer, the pace of change continues to accelerate – which means Andy Berry needs to devote more time focusing on the latest innovations.
Nikki is the perfect person to lead the team
Nikki is highly experienced and understands all aspects of our mailing solutions, her technical knowledge on the different international aspects means customers will be able to get questions answered quickly and efficiently. She heads up the customer services team, which includes Maddie Sima, Dagmara Maik and Angela Taylor. Andy can now dedicate more time to ensuring we can offer clients the very best solutions. He'll still be on hand to support clients where needed, and we have a great back-office team here at Spatial Global. Feedback tells us it's our customer service which is most highly valued by clients - which is why Nikki is the perfect person to lead the team.
The Spatial Global Mail Team
The expertise and experience of the Spatial Global Mail Leadership Team is in excess of a century. With innovative solutions for mail distribution to achieve the most cost effective and reliable service – they are the ones who can make the difference.
Our mail team has two core areas, the commercial team who understands the domestic and global postal systems, compliance requirements and best ‘real world mailing solutions’. They are supported by our in-house operations team, led by Janet, who provide a huge range of 'added value services’ as well as fulfil the mechanical mailing requirements.